If you have a problem or discrepancy with an order, contact our Help Desk at 718-635-9800. Please have your invoice ready along with the style number, color and quantity you are inquiring about.

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• Absolutely no returns on printed, washed or decorated merchandise. Garments must be inspected before printing.

• All claims for shortages, damages, etc. must be made within 72 hours of receipt of merchandise.

• No cash refunds.

• All returned or refused shipments are subject to a 20% or $25 (whichever is greater) restocking charge in addition to both outbound and return freight costs and COD charges.

• Without a valid return authorization number, our warehouse will not accept returns.

• Defective merchandise must be returned to us with a piece of tape indicating the location of the flaw.

• Discontinued styles or merchandise over 30 days old cannot be returned.

• Please include a copy of the invoice to ensure proper credit in a timely manner. (Approximately two weeks)

• If your order is not processed accurately, we will cover the original freight and send a call tag for the incorrect merchandise.